The Coffee Cup Conversation

Almost every study shows that leaders at all levels consider employee engagement a top concern. They report that it not only impacts individual employee performance, but also affects their overall business strategy as well.

Many leaders are looking for an employee engagement resource that delivers effective and immediate impact. We use a technique built around three simple questions that we call The Coffee Cup Conversation. As a leader the most direct and immediate impact you can have on boosting employee engagement is by having a process that fosters open and constant communication with employees.

Using this simple technique as a guide, you can do just that. You will be able to communicate with employees with more confidence, get the information you need to make some critical decisions, and engage them in a way that turns even the most demotivated employee around and begin the process of getting them more committed, connected, and caring about your organization.